This offer is provided by Mississippi Power to assist our customers who may have a sight disability or impairment and would benefit from a braille or large print bill statement.
Inquire at a customer service office or call the Customer Care Center at 1-800-532-1502 and a customer service representative will be happy to assist.
The Third-Party Notification program allows a customer to designate a person of their choice, such as a relative or neighbor, to receive a duplicate copy of any disconnect notice the customer may receive as a result of an overdue bill. This service could be especially useful to the elderly, sick or people who are away from home for extended periods of time. Copies of regular bills are not sent to the third party.
The Third-Party Notification form must be signed by the customer making the request and the third party. The designated third party is not obligated or responsible for payment of the bill. Once signed by each person and returned to the office, a copy of each disconnect notice will be mailed to the third party. Customers may obtain the form by visiting their local Mississippi Power customer service office or by calling the Customer Care Center at 800-532-1502.
The L.I.V.E. (Lines Into Vital Equipment) program is designed to flag accounts so that special effort can be made to avoid accidental disconnection of electric service.
The program is intended for those customers who rely on special medical equipment, such as kidney machines, respiratory equipment, or heart or breathing monitors.
This program does not prevent disconnection of service due to the failure to pay the electric service bill nor does it prevent power from going out during an outage.
The account can be established on the L.I.V.E. program when the customer provides an original completed application form to Mississippi Power signed by the customer's physician to document the type of life support equipment in use. Customers may obtain the application from their local Mississippi Power customer service office or by calling the Customer Care Center at 1-800-532-1502.