To help you stay informed if an outage does occur, we offer a state-of-the- art outage notification system that's designed to work with your smartphone, tablet or computer. The system will automatically send enrolled customers updates — via text, email or voicemail - about any power outages affecting you, including information about how long the outage is likely to last and when the outage has been restored.
Note: If you choose to be contacted by Voice, you will receive a phone call. You can enter the phone number of a landline or a mobile phone. If you choose to be contacted by Text, a mobile number will be required (no landlines). When you receive the confirmation text, you must accept the Terms and Conditions to complete your registration.
Text REG to MSPWR (67797)
For your security, if we do not recognize your phone number, we will send you a text requesting additional information, such as your account number, zip code, or the telephone number associated with your Mississippi Power account.
There are three types of Outage Alerts: Email, Text and Voice (phone call). You can choose how you want to be notified about power outages and specify any time(s) when you would prefer NOT to be notified, such as times when you are asleep.
You may receive an alert message within 10 minutes of an outage being confirmed. If the estimated restoration time changes, you will be provided an update within one hour.
Your Outage Alerts will provide an estimated time of restoration. If we know the cause of the outage, this information will also be provided in the outage alert.
Yes, you can set up times when you prefer NOT to be contacted by phone or text about outages. This can be set up in your alert preferences by selecting the Edit option next to your Outage Alerts. "Do Not Disturb" times can be set up for each person.
You can text the following to MSPWR (67797):
REG - To sign up to receive Outage Alerts.
OUT - To report an outage using your smartphone.
STAT - To check if there is a reported outage for a particular account. You can do this instead of waiting for an outage notification.
PAUSE - To stop receiving outage notifications temporarily.
RESUME - To restart Outage Alerts for an account.
STOP - To terminate outage text communications from Mississippi Power. This is a permanent stop, unlike PAUSE, which is a temporary stop. Once this is done, you will need to register to start the communications again.
STOP ALL - To unsubscribe and stop receiving text messages for multiple accounts.
HELP - To obtain a list of text messaging keywords and the phone number to speak with a Customer Service Representative for additional assistance.
NICK - To apply a nickname to a particular account. You may assign a nickname, such as: Mom, Home, Rental, Work.